Description: ABOUT US ABOUT US SHIPPING POLICY CLAIMS POLICY RETURNS PRODUCT WARRANTY ABOUT US In The Beginning... In 2008 The AC Outlet was born, based on the following principles: Provide a user-friendly platform to make online shopping easyOffer the highest quality equipment with a large selectionOffer a way to finance your new HVAC systemA large network of Distribution Centers throughout the United States Since then, we have added many new products to keep up-to-date on the latest innovations, more Energy Star systems to help our customers to save and new technologies (you can now contact us via online chat). What has never changed is our commitment to superior customer service and customer satisfaction, which is why a large portion of our business is repeat business. Into The Future... Great customer service, sales support, product expertise and wholesale pricing are the foundation of The AC Outlet. Whether youre a contractor or consumer, need one thermostat or a large bulk order, well treat you with the respect and attention you deserve. Here's what you can expect from The AC Outlet: Easy. You can purchase online 24/7 or you can contact us by phone (888) 474-9966, chat online or shoot us an email, whatever is easiest for you. If you have a question about any product we sell, our knowledgeable product experts can help you. Headquartered in South Florida, The AC Outlet now has over 75 distribution centers covering almost every state. We also have Spanish speaking operators for your convenience. High quality equipment. We sell only top name brands, those we know are reliable and cost efficient, such as Goodman, Ruud, Rheem, OxBox, Daikin, Tuttokool (similar to Trane Runtru), Carrier, York, Revolv, Bard, Climatemaster, Cooper & Hunter, Coldflow, Mitsubishi, Gree and more. We have hundreds of systems ideal for residential or commercial applications. Looking for an air conditioner? We have systems that are central ducted splits, ductless mini splits, portable cooling, terminal and packaged units. Heater on the fritz? Choose from gas furnaces, electric heat, heat pumps and more. We also carry a large selection of accessories, installation kits and OEM replacement parts. Dont see it on our website? Call us to see if we can find it for you. Financing. Whether this is for a new installation or to replace a current unit, you may need some help financially. The AC Outlet not only accepts credit cards but has also partnered with Affirm and Breeze Leasing to offer a variety of financing options.What We Offer Air conditioning and heating costs not only make up a large part of your gas and electric bills but when its time to buy a new unit, it can get very costly. We set out to offer both consumers and contractors in both the retail and commercial marketplaces the best wholesale prices on air conditioning equipment, central air conditioners, package ac units, mini splits, wholesale heat pumps, and gas furnaces. We also based our business on the following criteria: User Friendly Online ShoppingHighest Quality EquipmentFinance Your HVAC SystemOver 100 Distribution Points Throughout the US Introducing Innovation Because of changing times, more people turn to the Internet for research and purchasing. It just made sense to offer an alternative to the old-fashioned way of shopping for Heating and Air Conditioning products. Now you can enjoy the convenience of purchasing HVAC products in the comfort of your home or business, no appointments or salesmen to deal with. Our goal is to make buying a new Air Conditioning or Heating System an easy, pleasant experience with large savings! SHIPPING POLICY SHIPPING POLICY Order Tracking Please note: eBay's tracking system is primarily designed for smaller shipments, so freight/PRO tracking may not display accurately. For more accurate updates, you should always track your freight shipment directly on the carriers website. We will provide the carrier's name (we partner with several trucking companies) and tracking info for your order. If there are multiple tracking numbers, eBay prioritizes small package shipments (UPS/FedEx/USPS) as the primary number. You can find freight tracking details in your full order information. The freight carrier will contact you about 24 hours before delivery to schedule a drop-off. If they cant reach you, we will reach out to you directly through eBay. Shipping Policy, Handling & Transit TimesWE DO NOT SHIP TO HAWAII OR ALASKA.While most orders ship out within 48 business hours, it can take up to 5 business days to prepare orders for shipment. We try to keep the handling time on eBay as accurate as possible, so please refer to this before making a purchase. IN the case of equipment purchases, we ask that you allow at least 7 - 10 days for the shipment to arrive (in most cases it will arrive much sooner). In the event of high sales volume and during peak season, transit times may be delayed up to 2-3 days. If an item in your order is on backorder we may advise you as to compatible substitutes for the model(s) in question. Any changes must be approved by the customer.Equipment orders are shipped on pallets via third-party freight carriers or specialty local couriers. Unless otherwise specified, all of our equipment orders are assumed to be shipping to a residence which will include curbside liftgate service for free. We ask that if your order is being shipped to a commercial location that you please add a note to your order to advise us.We ONLY provide curbside service. No other service is provided (i.e. inside delivery, special requests, stairs, elevators, etc.). Any fees for additional services required for delivery are the responsibility of the customer. Freight does not move on weekends or holidays, so please be advised of this when ordering or requesting ETAs for your order. The carriers we use are paid to notify our customers before delivery to set up a delivery appointment. It is important to note that some carriers may NOT call in advance regardless of this. Please notify us immediately if this occurs (i.e. if the shipment is delivered without a signature or without making an appointment). Please also note that freight carriers and local couriers are on strict schedules: If you schedule an appointment and are unable to make that appointment, the carrier/courier will not wait more than 10-15 minutes before leaving. Customers that miss these appointments may be subject to additional redelivery fees.What to Expect Upon DeliveryEquipment orders are shipped on pallets via third-party freight carriers or specialty local couriers. These items will be shrink-wrapped and strapped to the pallet.Please inspect the shipment carefully for any shipping damages or missing items. While most carriers will not allow you to unpackage the shipment, you do have the right to inspect the packaging and they can neither deny you this opportunity or rush you through the process. If the delivery driver does either of these things, please CONTACT US IMMEDIATELY. Below are some very important rules to follow:Count the number of pallets. Make sure that your count matches the count on the delivery receipt.Look for any damage to the packaging. Damage to the packaging includes:Broken palletsShrink wrap that is falling off, missing, slightly torn, dirty or has holesCardboard with tiny crinkles, dents or tearsInspect underneath any packaging with damage, no matter how slight the damage.When in doubt, simply sign the delivery receipt noting damage. PLEASE UNDERSTAND THAT YOU ARE LIABLE FOR ANY DAMAGE TO THE PACKAGING OR PRODUCTS NOT NOTED AT THE TIME OF DELIVERY. DO NOT SIGN THE DELIVERY RECEIPT CLEAR UNTIL YOU HAVE DETERMINED THAT YOUR SHIPMENT IS COMPLETE AND FREE OF SHIPPING DAMAGE. YOU MAY REFUSE PRODUCTS THAT ARE NOT IN ADVERTISED CONDITION. BY SIGNING THE DELIVERY RECEIPT, YOU RELEASE THE TRUCKING COMPANY FROM RESPONSIBILITY FOR YOUR ITEM. WE ARE NOT LIABLE FOR ANY DAMAGES CAUSED DURING TRANSIT. SHOULD YOU DISCOVER DAMAGE AFTER RECEIPT AND FULL UNPACKING ("CONCEALED DAMAGE") WE MAY STILL BE ABLE TO FILE A CLAIM ON YOUR BEHALF. IMPORTANT: YOU ONLY HAVE 48 HOURS IN WHICH TO REPORT DAMAGE OR SHORTAGES (MISSING ITEMS) SO PLEASE UNBOX AND INSPECT YOUR EQUIPMENT IMMEDIATELY AFTER RECEIPT! When in Doubt, Contact us ImmediatelyIf you have any concerns at all upon delivery, send us a message and we will assist you as quickly as possible. CLAIMS POLICY CLAIMS POLICY Damage & Shortage Claims PolicyAll equipment orders are shipped on pallets via third-party freight carriers or specialty local couriers. All orders are inspected for damages before they leave our warehouse. Any damage discovered to equipment received will have occurred in transit at the hands of the freight carrier. How Do I Handle a Damaged Shipment?Please inspect the shipment carefully for any shipping damages or missing items. While most carriers will not allow you to unpackage the shipment, you do have the right to inspect the packaging and they can neither deny you this opportunity or rush you through the process. If the delivery driver does either of these things, please CONTACT US IMMEDIATELY. Below are some very important rules to follow:Count the number of pallets. Make sure that your count matches the count on the delivery receipt.Look for any damage to the packaging. Damage to the packaging includes:Broken palletsShrink wrap that is falling off, missing, slightly torn, dirty or has holesCardboard with tiny crinkles, dents or tearsInspect underneath any packaging with damage, no matter how slight the damage.When in doubt, simply sign the delivery receipt noting damage. PLEASE UNDERSTAND THAT YOU ARE LIABLE FOR ANY DAMAGE TO THE PACKAGING OR PRODUCTS NOT NOTED AT THE TIME OF DELIVERY. DO NOT SIGN THE DELIVERY RECEIPT CLEAR UNTIL YOU HAVE DETERMINED THAT YOUR SHIPMENT IS COMPLETE AND FREE OF SHIPPING DAMAGE. YOU MAY REFUSE PRODUCTS THAT ARE NOT IN ADVERTISED CONDITION. BY SIGNING THE DELIVERY RECEIPT, YOU RELEASE THE TRUCKING COMPANY FROM RESPONSIBILITY FOR YOUR ITEM. WE ARE NOT LIABLE FOR ANY DAMAGES CAUSED DURING TRANSIT. SHOULD YOU DISCOVER DAMAGE AFTER RECEIPT AND FULL UNPACKING ("CONCEALED DAMAGE") WE MAY STILL BE ABLE TO FILE A CLAIM ON YOUR BEHALF. IMPORTANT: YOU ONLY HAVE 48 HOURS IN WHICH TO REPORT DAMAGE OR SHORTAGES (MISSING ITEMS) SO PLEASE UNBOX AND INSPECT YOUR EQUIPMENT IMMEDIATELY AFTER RECEIPT! Options When Signing the Delivery Receipt Clear: Pallet (skid) count is correct Packaging in excellent condition Products in excellent condition Shortage: Pallet (skid) or package (box) count is not correct If the number of pallets and/or packages you receive does not match the number on the delivery receipt, mark shortage on the delivery receipt with the description of what is missing. You will find your packing slip attached to the freight shipment for reference. Theft-prevention shrink wrap shows signs of being torn, replaced or is missing Damaged: The packaging is not in excellent condition (include description) Product(s) not in excellent condition (include description) The shrink wrap shows signs of wear, is torn or has been replaced during transit. Damage & Shortage Claims: Your Options The best course of action is to always REFUSE THE SHIPMENT. In the case of a refusal, we will work as quickly as we can to get you a replacement shipped. This is the quickest way to resolve a claim. If you do decide to take delivery of the damaged goods and sign the delivery receipt damaged you may do one of the following: a) Retain the equipment and receive a cash settlement or replacement parts. OR b) Exchange the equipment. We will reship a new item once the damaged item is en route back to us. If you sign that there is a shortage, we will work with the Freight Company to track down the missing portion of your shipment. We are required to allow the Freight Company 48 business hours to locate any missing pieces of your shipment. This is also typically the quickest resolution to a shortage claim. If the Freight Company is unable to locate the missing pieces of your shipment, replacement item(s) will be shipped to you at no charge. If you sign the delivery receipt clear, but determine after 48 hours that your equipment has been damaged, the claim will have to be filed between you and the freight company and we will no longer be responsible. You must report concealed damage within 48 hours of the delivery. You must establish that the damage occurred prior to you receiving it by sending us photos of both the packaging AND the equipment. If you require assistance in filing a claim with the freight carrier, we are here to help. Please note, should you refuse to file a claim, the Company cannot be held liable for damages. RETURNS RETURNS Return Policy Though many of our listings state that we do not accept returns, WE ACTUALLY DO. This is only due to operational limitations within the eBay platform being unable to accommodate are multiple distribution center addresses. In the event an item is not eligible for return through eBay, please send us a message or return request and we will message you with instructions on how to proceed. If within 30 days of the date of receipt you have not unpacked or opened your order and the item is undamaged, you are eligible for return. A restocking fee of 10% on equipment (20% on parts) may be deducted from your refund. For returns under our products that offer "Free Shipping", the original shipping fees incurred by The AC Outlet will be deducted from your refund. For other orders, original shipping charges are non-refundable.The purchaser is be responsible for the shipping costs back to us. Any large equipment originally shipped to the customer via freight carrier that is shipped back to us via ground service will not be eligible for credit and may be refused. Returned items must be in new, unused condition and should include the manufacturers packaging, manuals, and accessoriesAll returned items must be free of damages, scratches, or defectsWe cannot accept returns of ANY installed equipmentAll equipment returns should should ony be sent via a freight carrier and must be palletizedIf applicable, include the assigned return merchandise authorization (RMA) number (we will provide this to you once the return is approved)We may ask for photos of the shipment ready to be returned before approving the return request If returned equipment is damaged in transit we will inform you as soon as possible and provide photos of the damaged item(s). At that time we will inform you if the item can be returned for a higher restocking/repair fee or if it cannot be accepted. It will be the customer's responsibility to file a damage claim with the carrier they selected. We cannot hold damaged equipment for longer than 30 days. After 30 days, the returned items will be scrapped.Credits will always be issued through the eBay platform to the method of payment used. Please allow 3-7 business days from the time we receive the item(s) to receive your refund. Returns for Order ErrorsIf we made an error with your order, well quickly send the correct item at no extra cost and cover the return shipping. Simply contact our customer service team to report the issue and arrange the return or exchange. PRODUCT WARRANTY PRODUCT WARRANTY Product Warranty Policy The AC Outlet is committed to providing reliable and innovative HVAC Home Comfort Solutions to our customers. We take all precautions possible to ensure the best experience with the equipment that is purchased from us. Please note that all warranties are offered directly by the manufacturer, not The AC Outlet. Whenever your HVAC system fails, you need it fixed fastand were here to help. Well work with you to provide any warranty-covered parts your unit requires. Your licensed HVAC technician should also be able to assist in sourcing these parts. Our mindset is that HVAC Products should be installed to the manufacturer's specifications by trained HVAC Professionals. This assures the highest unmatched performance, product reliability and brand integrity. Failure to use the services of a Licensed Professional for your installation will result in void of coverage. Once your equipment has been installed BE SURE to properly register your equipment in order for the full equipment warranty to take effect. If the equipment is not properly registered within 60 days of installation, a basic coverage of 5 Year Parts Warranty will apply. Registrations are always verified at time of Warranty Claim, should one arise. The AC Outlet will back up 100% of the Parts Warranty offered by the manufacturer for units having been purchased from us and under active warranty coverage (Labor and Refrigerant are NOT part of this coverage). This assures piece of mind after the purchase of Air Conditioning and Heating products. Please Note: Warranty Parts are nonrefundable once purchased. The only way to receive reimbursement for your Warranty Claim is by returning the defective part removed from service within 30 days. If an incorrect part is diagnosed by your installer and purchased, it is not returnable under any circumstance. Customers are responsible for all shipping and handling costs associated with warranty claims. All compressors and coils (evaporator or condensing) replaced under warranty are subject to a $50 processing fee. To begin filing a claim, please contact our Customer Service department and we will send instructions. D.O.A. (Failure Upon Install) Claims Though rare, we do understand that no manufacturer is perfect and defective units can happen. We are here to help, but please understand that we are limited to the Manufacturer's warranty policies. We are only responsible for supplying parts covered under the manufacturers warranty. We do not offer any warranty beyond what is provided by the manufacturer for the parts. For all claims of failure upon installation, the licensed servicing contractor should call the Manufacturer's tech services WHILE ON SITE to troubleshoot and get a case number in order for any consideration beyond parts. Only the licensed servicing contractor can work directly with the manufacturer. HOMEOWNERS OR UNLICENSED INSTALLERS WILL NOT BE ASSISTED BY TECH SERVICES. 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Price: 5336 USD
Location: Hallandale, FL
End Time: 2024-12-22T16:03:31.000Z
Shipping Cost: 0 USD
Product Images
Item Specifics
All returns accepted: ReturnsNotAccepted
Brand: Mitsubishi
MPN: MXZ-3C30NA4 - MSZ-GS09NA - MSZ-GS12NA
