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Customer Care Center professionell managen: Strategien -- Erfolgsfaktoren -- Pra

Description: Customer Care Center professionell managen by Rainer Bamberger, Hans-Jörg Bullinger, Anne König Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Experten aus Wissenschaft und Praxis beschreiben die zielfÜhrenden Strategien und zentralen Erfolgsfaktoren fÜr den Aufbau und Betrieb von Customer Care Centern. Ausgewählte Beispiele aus Industrie- und Dienstleistungsunternehmen illustrieren, wie die Strategien in der Praxis funktionieren. Publisher Description Experten aus Wissenschaft und Praxis beschreiben die zielfuhrenden Strategien und zentralen Erfolgsfaktoren fur den Aufbau und Betrieb von Customer Care Centern. Ausgewahlte Beispiele aus Industrie- und Dienstleistungsunternehmen illustrieren, wie die Strategien in der Praxis funktionieren. Author Biography Prof. Dr. Hans-Jörg Bullinger ist Präsident der Fraunhofer-Gesellschaft, der fÜhrenden Trägerorganisation fÜr Einrichtungen der angewandten Forschung in Deutschland. Dr. Rainer Bamberger ist Vorstandsvorsitzender der Infoman AG sowie Lehrbeauftragter an der Universität Stuttgart fÜr das Lehrgebiet internationales Technologiemanagement. Prof. Dr. Anne König lehrt an der Technischen Fachhochschule Berlin am Fachbereich Wirtschafts- und Gesellschaftswissenschaften Unternehmenskommunikation. Außerdem hat sie die Niederlassung Berlin der Infoman AG aufgebaut. Details ISBN 3322889327 ISBN-13 9783322889324 Title Customer Care Center professionell managen Author Rainer Bamberger, Hans-Jörg Bullinger, Anne König Format Paperback Year 2012 Pages 275 Publisher Gabler GE_Item_ID:137885511; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

Price: 72.35 USD

Location: Fairfield, Ohio

End Time: 2024-12-23T03:01:29.000Z

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Customer Care Center professionell managen: Strategien -- Erfolgsfaktoren -- Pra

Item Specifics

Restocking Fee: No

Return shipping will be paid by: Buyer

All returns accepted: Returns Accepted

Item must be returned within: 30 Days

Refund will be given as: Money Back

ISBN-13: 9783322889324

Book Title: Customer Care Center professionell managen

Number of Pages: 275 Pages

Language: German

Publication Name: Customer Care Center Professionell Managen : Strategien-Erfolgsfaktoren-Praxisbeispiele

Publisher: Betriebswirtschaftlicher Verlag DR. Th. Gabler Gmbh

Item Height: 0.2 in

Subject: Distribution, Sales & Selling / General

Publication Year: 2012

Item Weight: 14.6 Oz

Type: Textbook

Subject Area: Business & Economics

Item Length: 9 in

Author: Rainer Bamberger

Item Width: 6 in

Format: Trade Paperback

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